Delivery & FAQs
Are Chesneys chimneypieces made from natural materials?
All of our chimneypieces are hand carved from real marble or real limestone. We do not use any look-alike or cast products of any description.
What is the lead-time for delivery?
Chesneys aim to hold stock of all reproduction fire surrounds at all times but many of the items in the range of fire baskets and register grates are made to order. Allowing for average lead times for the latter and rigorous quality control procedures on all products, delivery can generally be made within 8– 22 weeks.
Is there a charge for delivery?
Yes. Please inquire for freight charges for any particular item. Freight can be a significant cost to factor in when it comes to solid stone product.
Is there a warranty?
Yes. Chesneys products are warranted to be free from defect except for those variations in color, shade, veining and grain which occur naturally in any limestone or marble. In the case of antique chimneypieces, subject to those repairs/restoration that have been necessary in the refurbishment of the chimneypiece.
What happens if the goods have been damaged in the course of delivery?
All goods should be checked and signed for upon delivery. Notification of any damage or defects must be made at this time and replacements/repairs will be supplied at the earliest opportunity. Where goods are being collected from our warehouses, these must be checked and signed for at the time of collection. Any notification of damage thereafter will not be accepted as evidence of damage at the time of collection.
Who should install the chimneypiece?
If for any reason, Chesneys installers cannot be used, we will be happy to give your builder or local fireplace installer technical advice and assistance as required.
Where can I view the products?
Chesneys has a showroom in New York City where products can be viewed. We also have selected independent agents throughout the US who have a limited selection of our products on display.
What are the payment terms?
All goods are payable before delivery, with a 75% deposit on purchase and balance collection prior to confirmation of a date for delivery/collection or installation. For all antiques, discontinued products, fire surrounds that have colour variances in the stone or heavier than usual fossilization or veining but which are nonetheless manufactured to our usual high standards, fire surrounds that were showroom models or have been used on photographic shoots or press events and which have sustained minor damage in the course of handling, must be paid in full at the time of ordering.